Always delivered hot, fast, and friendly delivery. Thank you so much
Best ever. Always delivered hot, fresh, and in a timely matter.
Always delivered hot, fresh, and delicious.
Took over an hour and a half to arrive. Most food was cold. Meat was chewy and gross. Won’t be ordering again.
The food was still very warm and the delivery person was very nice!! Thank you
Still haven't received it 3 hours later
I made the order at 5:33 and they showed up right at 7:30. All food items are not fresh.
Paid for my family's dinner and it NEVER arrived! I will be calling during business hours to get my money back! NEVER AGAIN!
Eggs rolls. Not sure i ordered. Crab ragoon. To crunchy witch is nomally minimum .crab usually larger keeping crunch to a min. No teeth makes it uneatable. Order score 85+
water chestnuts/baby corn don't belong in hot & sour soup! bamboo shoots, mushrooms, tofu yes but there were only a few. Seems the cook made a pint & filled qt w/water chestnuts & corn to fill up qt.
Amazing food and great service
Ordered at 6:21pm. Delivered at 8:00pm. Quarts of sweet and sour chicken were half full and cold. Pork with broccoli cold. Pu pu platter was cold and smashed.
The driver only pulled enough into the driveway to be off the road. I had to come to her as she seemed unable/disabled to get out of her vehicle. My order was also incorrect as the chicken was supposed to come with lo mein and instead came with rice
I ordered ALOT of food😂 it was delivered in really good time, the driver was extremely nice & polite, everything was just as i ordered and tasted great! Don't miss out on their chicken & pineapple fried rice!!! Soooooo good!!
Overall good, super fast delivery. Only thing wrong was I received shrimp lo mein instead of chicken.
Consistently late. I have ordered from here more than once and it’s ALWAYS late. Like over an hour almost 2 hours late. This is ridiculous. I’m going on 2 hours as I type this
Great as always. Quick friendly delivery.
Received the wrong size for entree orange chicken.
As always, great food delivered hot and quick. And a great big “THANK YOU” for the calendar. We appreciate it and have hung it in the dining room.
Food was 2 hours late and very cold
Mongolian beef was all white onions and 3 small pieces of beef. No green onions or carrots. Literally all white onions . Worst excuse for Mongolian beef ever.
I ordered here from before and it was pretty good I can’t rate my current order because it’s been two hours and it’s not even here yet. pretty great food but very long delivery times.
Good food, good portions
It would be nice to know how far the delivery person's drive is going to be so I can tip accordingly. I asked and he said he drove 40 minutes, if I had known I would have tipped extra on my card, but I was able to give cash to clear my conscience.
Food arrived hot.
Gave wrong food item
Food was great! Still warm when we got it very generous portions will order from you guys again!!! Thank you!
Please bring change for a $20 bill so I can tip
Great food! Didn’t take too long even when ordering at rush hour.
The hot and sour soup tasted good but did not have any shrimp or meat in it. All hot and sour soups I’ve had in the past had meat and shrimp in it. I haven’t eaten the Tso yet, hot wings good!
I really enjoyed the food and the delivery driver was awesome and she deserves a raise
Lots of food! And so delicious! Thanks!
The food takes 3 hours to get here
Ordered 2 hours ago. Called to check on location of driver and it took three staff to get an answer. I only live about 10 min away. Stop sending your drivers on runs that make zero sense.
The driver took two hours to get me my food. Highly unacceptable.
It took 90 minutes for my order to arrive, but the driver did call to let me know when she was 5 minutes away. The food was overly salty and the hot and sour soup was so sweet it was syrupy.
Food was over two hours late. Unacceptable.
Waited for an hour an a half for my order. Delivered wrong order. Called restaurant to talk to the owner about the food. Owner tried to pass up the wrong item as a replacement and was not happy when I requested a refund. I want a refund for the lack of proficiency and professionalism and service. I will never order from this place again.
In all honesty I never write reviews, but if I could give it less than 1 star I would. The food was definitely not worth what we paid. The teriyaki beef appetizer was good, but everything else was bad
Empire is usually my go to for Chinese food but I think I'm going to have to find a new place. The meal I ordered last night was awful, and it's all stuff I've gotten before. I was incredibly disappointed.
Hot and fast
Delivery driver was awesome but this food was not worth 30$. Disgusting. I wish I could get my money back 🤮😷
Good was cold and bland. They also forgot my eggroll
Never got my food
Very good food.
Excellent choices, fast delivery and the food was pretty awesome!
Very good food!
came like it should and was good
Any questions please call us.
Empire Authentic Chinese Restaurant
220 Brynn Marr Rd, Jacksonville, NC 28546
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